OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
129 ratings and 88 comments received in the last 90 days.
30 August 2025
Kyle is a great asset to the Hailsham team :-)
24 August 2025
Overall the attention given to my needs by the staff handling the sale (Joe Surey with valuable input from Leon Campbell) was excellent. Everything connected with the finance was carefully and clearly explained as were the features of the car itself.
14 August 2025
Always responsive and supportive throughout the process. Tom Weaver, the salesman, was helpful, clear, and always available to answer our questions.
13 August 2025
Talked us through everything!!
05 August 2025
The office is very busy. However Daniel was always there to assist and be welcoming to the customers. He has also welcomed me back to the office to show me a couple of items on the display screen that I am unsure of.
30 July 2025
Everything went very smoothly and all the procedures were explained clearly.
22 July 2025
Great service from start to end. Tom was very professional but also very friendly
09 July 2025
Satisfied
08 July 2025
We were given a good trade in on our old car and the new car was presented magnificently and Tom made sure we were fully logged into the car with the mini app and spent time with us to explain the features of the car
10 September 2025
It was decided on the day that back brakes did not need to be updated as per previous instructions. This saved me monies on the day
09 September 2025
Very. Good had to wait 30mins to collect my car.
09 September 2025
My mini only had MOT this time. They valeted the car and did the MOT efficiently
09 September 2025
The staff are all welcoming and helpful and keep you fully informed. The standard of work is good , like the car.
08 September 2025
Staff are always friendly and helpful.
06 September 2025
Friendly and efficient staff
05 September 2025
The staff were great, and the fault was fixed quickly. They lent us a car whilst it was being fixed which was essential.
05 September 2025
Easy to contact, reschedule, arrange a courtesy car for the day. Perfect.
02 September 2025
Group 1 were helpful, professional and efficient.
02 September 2025
The service received from the service personnel was excellent. The problem arose when the car needed 2 new rear tyres. None in stock Not enough space to write enough. Please could someone call me? Rebecca was excellent, and did her best to help.
04 September 2025
We were made very welcome by everyone in the purchase of our mini.